TERMS AND CONDITIONS
TERMS & CONDITIONS
RESERVATIONS AND DEPOSITS:
Reservations should be made as early as possible to guarantee desired departure dates.
Land only bookings require a deposit of $250 per person at the time of booking to obtain confirmed reservations.
Custom Groups reservations require a deposit of $500 per person at the time of booking to obtain confirmed reservations.
Cruise booking deposits vary by cruise line and are as specified by the cruise line; deposit requirements will be quoted at the time of booking.
Any airfares requiring instant purchase will be non-refundable. For other airfare types, a deposit equal to the price of the ticket(s) plus $250 per person may be required. The balance is due 60 days prior to the departure date.
For reservations made less than 60 days from departure, full payment will be required. We reserve the right to re-invoice your reservation should an error be made in computing your package price.
ANY SPECIAL CANCELLATION POLICY THAT APPLIES DUE TO HOLIDAYS, SUPPLIER REQUIREMENTS OR OTHER FACTORS, WILL BE QUOTED AT THE TIME OF BOOKING CONFIRMATION.
CANCELLATIONS:
The tour operator reserves the right to cancel any tour up to ten (10) days prior to departure, for any reason, including insufficient number of participants. If the tour operator cancels the tour, the participants will receive full refund of money, paid within seven (7) days of cancellation notice.
If participants cancel, all cancellations must be made in writing via email at : info@mbtraveltour.com
Cancellation fees:
More than 60 days prior to departure: $275 per person plus any supplier fees imposed.
59-45 days prior to departure $350 per person plus any supplier fees imposed
44-31 days prior to departure, $500 per person plus any supplier fees imposed
Less than 30 days prior to departure full price of a tour.
Trip insurance to cover cancellations is strongly recommended.
ANY SPECIAL CANCELLATION POLICY THAT APPLIES DUE TO HOLIDAYS, SUPPLIER REQUIREMENTS OR OTHER FACTORS, WILL BE QUOTED AT THE TIME OF BOOKING.
Requests for changes after travel has begun must be handled at the destination.
Cancellation fees will apply. All additional charges must be paid at the destination.
Conventions and Holidays: Surcharges apply during certain dates due to trade fairs, conventions, or holiday seasons.
SPECIAL REQUESTS:
Special hotel and flight requests such as seat assignments, location of hotel room, size of bed and meals are accepted only on a request basis and are not guaranteed. Please submit requests in writing no later than 45 days prior to departure. These requests are outside of our control and therefore cannot be guaranteed.
TOUR PARTICIPATION:
Cruises, River Cruises, City Packages and Independent Vacations are open to all ages (exceptions specified by operator and/or cruise will be advised at time of request). For your own comfort and that of your fellow travelers, children under 8 years of age are not accepted on some Escorted Tours. Handicapped participants or travelers requiring special assistance are welcome on all of our tours, but must be accompanied by a qualified and able person who assumes the total responsibility for the wellbeing of the handicapped person. Many European hotels do not have any or have very limited facilities for handicapped guests. Likewise, European motor coaches and other transportation services (trains, boats, ferries, and steamships) may not be equipped with wheelchair ramps and for safety reasons passengers needing wheelchairs cannot be transported. Wheelchair rentals are very seldom available. To protect the wellbeing and full enjoyment of the tour for all tour participants, the tour operator reserves the right to reject any person as a tour participant, as well as to expel from the tour any participant whose conduct is deemed incompatible with the interest of the group as a whole. Any additional expenses that are incurred as a consequence of such an action are the sole responsibility of the expelled tour participant.
VISAS:
Visas are the responsibility of a traveler. If you need assistance, please contact our visa department send an email.
LATE BOOKING FEES:
Tours booked less than 30 days from departure may incur a special handling fee. This fee, if applicable, will be quoted at the time of booking.
CHANGE FEES:
A minimum processing fee of $50, per person will be charged for each change to the original booking plus any supplier fees imposed.
AIR, CHECK-IN, SCHEDULE RECONFIRMATION
UNLESS SET FORTH IN WRITING, AIRLINE RESERVATIONS ARE NOT INCLUDED IN YOUR TRAVEL PLANS. In such event, it is the Customer’s responsibility to make appropriate air arrangements, as well as transportation to and from the destination where the travel booking originates and returns. MB Travel Tour shall not assume any responsibility for any air and/or ground schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.
LATE BOOKINGS
Prospective customers are advised to reserve early to avoid disappointment and additional late booking fees.
TOURS: NO REFUND FOR UNUSED ARRANGEMENTS AND MINIMUM PASSENGER REQUIREMENTS
As MB Travel Tour’s tour prices are based on contract rates, there will not be any refund for any unused portion of a tour. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed or the tour may be canceled.
CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.
ALTERATIONS TO CONFIRMED BOOKINGS
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of $50 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made in writing to MB Travel Tour.
HEALTH/SECURITY/TRAVEL DOCUMENTATION REQUIREMENTS
Each Customer is responsible to make absolutely certain to have the proper immunizations and required documentation of such immunizations before travel, and to make the necessary accommodation for security rules imposed by government authorities. MB Travel Tour shall not assume responsibility for the accuracy of health requirements or vaccination and/or documentation prior to departure or upon landing at the final destination. See your health practitioner for advice. Prior to travel, required inoculations, if any, must be recorded by Customer’s health practitioner on a valid vaccination certificate, which the Customer must carry for proof of inoculation where required. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the USA State Department Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the USA Centers for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues. For further information relating to security, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States visit www.tsa.gov, www.dot.gov, www.faa.gov.us, www.ustreas.gov, www.cbp.gov on a regular basis for information regarding incidence of disease, terrorism, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States especially your embassy and http://www.uscis.gov/ for non-USA citizens. (Customer is responsible to make MB Travel Tour aware when traveling on a passport from a country other than the USA.) MB Travel Tour neither controls nor warrants the issuance of visas related to applicable travel. Should a visa not be issued, MB Travel Tour is not responsible for lost payments made toward the contemplated trip. Please note that USA rules regarding entry and exit change on a daily basis. When travelling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification found http://www.tsa.gov/traveler-information/acceptable-ids. Examples: DHS-designated enhanced driver’s license, USA Passport, a foreign government passport.
HAZARDOUS MATERIALS
USA federal law prohibits passengers from bringing hazardous materials on the aircraft. (1) USA federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. (2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant air line representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.
INSECTICIDE NOTICE
All passengers are referred to always check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the DOT’s website, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements
E-TICKETS
E-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise.
LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
MB Travel Tour acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”), and is not the source or provider of the travel services. Each of these supplier companies is an independent entity with its own management, and is not subject to the control of MB Travel Tour. Customer is advised that the suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and are set forth on their respective Web sites, which govern the transaction. All bookings are accepted by MB Travel Tour as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective Web sites. BECAUSE MB TRAVEL TOUR ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS, AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE MB TRAVEL TOUR IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. ANTHONY TRAVEL HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH MB TRAVEL TOUR’S OFFICE OR THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF MB TRAVEL TOUR’S CONTROL, AND YOU HEREBY EXONERATE MB TRAVEL TOUR FROM ANY LIABILITY WITH RESPECT TO THE SAME. Weather conditions, including but not limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside of MB Travel Tour’s control. Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition or a natural disaster by suppliers and your travel insurance company, which is beyond the control of MB Travel Tour. MB Travel Tour reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary, and to refuse to accept or to retain as a member of any tour any person at any time. MB Travel Tour shall not assume any responsibility for any air and/or ground schedule changes. MB Travel Tour has solely received commission and fees for travel transactions and Customer agrees and understands that any recovery from MB Travel Tour will be limited to the commission and fees paid by Customer actually received by MB Travel Tour.
FORCE MAJEURE
“Force Majeure” means, in relation to MB Travel Tour, any circumstances beyond the reasonable control of MB Travel Tour, (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences).
MB Travel Tour shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
If MB Travel Tour, and/or any of its travel suppliers, are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by MB Travel Tour to you as a result of the non-performance of any obligations hereunder shall remain in its sole and absolute discretion, although MB Travel Tour shall use its reasonable efforts to reimburse you where possible. However, MB Travel Tour shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to MB Travel Tour of the Force Majeure and applicable cancellation fees.
Regarding civil unrest, once MB Travel Tour has investigated the prevailing situation, as it deems fit, it shall remain in MB TRAVEL TOUR’s sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip subject to MB Travel Tour’s and each supplier’s terms and conditions
Dear valued customer,
As you may have seen in the news, the United States government has prohibited non-US citizens who are from the 26 countries that make up the European Union’s Schengen Area or who have visited the Schengen Area in the previous two weeks from entering the United States. These countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
The United States government’s policy goes into effect at 11:59 p.m. Eastern Daylight Time on March 13, 2020 but does not apply to persons aboard a flight scheduled to arrive in the United States that departed prior to 11:59 p.m. Eastern Daylight Time on March 13, 2020. The United States government has stated that they intend for this policy to be in place for the next 30 days.
This policy does not include or impact American citizens, permanent legal residents and their immediate families
Any child, foster child or ward of a United States citizen or lawful permanent resident, or who is a prospective adoptee pursuant to the IR-4 or IH-4 visa classifications
Members of the U.S. Armed Forces and spouses and children of members of the U.S. Armed Forces
Anyone traveling at the invitation of the United States Government for virus-related work, certain travelers related to NATO or United Nations work, and certain travelers doing work related to the CDC, Department of Homeland Security, State Department and other law enforcement issues
Certain classes of air or sea crew members
Anyone traveling from the United Kingdom who has not been to the Schengen Area in the last 14 days
While not prohibited from entering the United States, these travelers who have been to the Schengen Area may be required to return to the US through select airports where enhanced screening procedures have been established.
We understand your hesitation in keeping your immediate travel plans. Our policies below remain in effect. We also understand that it has been challenging to reach our staff by phone
Details can be found herehttps://www.dhs.gov/news/2020/03/11/homeland-security-acting-secretary-chad-f-wolf-s-statement-presidential-proclamation
Coronavirus Update
We are monitoring the Coronavirus situation closely with the safety and security of our guests and staff always our top priority. We have protocols in place, including preventative measures, to prioritize the safety of our guests in all parts of the world. Our Tour Managers are taking additional precautionary measures and remaining vigilant at all times. For more information about the Coronavirus including tips on prevention, please visit the U.S.Center for Disease Control’s website. Additionally, certain countries have issued travel restrictions for people traveling from or through countries other than China which have experienced an outbreak of the virus.
For the air travel industry’s current list which is subject to frequent updates:https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm
We share our travelers concerns about upcoming travel. As such, we have created revised cancellation and rebooking policies. You now have the flexibility to rebook when you can look forward to your trip without fear for your health and safety. Other than airline assessed fees, you may apply the full value of what you has paid toward future travel. Airline fees are based on your specific ticket, and typically range between $300 per person and fully non-refundable. When you rebook, we will also work with your airline to attempt to reduce or remove these fees. While not guaranteed, if successful we will apply this value to your travel credit.
Important FAQs for you and your travelers
When do the travel directive orders go into effect?
These orders apply to all flights departing for the United States after 11:59 p.m. ET on March 13, 2020. It does not apply to flights that depart prior to 11:59 p.m. ET on March 13.
Which countries are part of the Schengen Area?
Twenty-six countries are part of the Schengen Area: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
The United Kingdom and Ireland are not part of the Schengen Area.
Please note, Trip Protection Plan policies typically do not consider an event of this nature as a covered event. However, you may wish to contact your insurance carrier to verify coverage details.
Revised Policies
These revised policies are ONLY valid if your trip is between 7-30 days prior to departure. Changes less than 7 days or 31+ days prior to departure subject to standard terms and conditions. At this time we can only address passengers travelling within the next 30 days. Later departures may submit inquiries in writing via Contact Us.
REBOOK WITHIN 18 MONTHS
After applying airline-assessed fees, MB Travel Tour will apply 100% of the remaining amount paid towards a future booking reserved within 18 months*
Option 1: Rebook & cancel your air ticket
Option 2: Rebook & keep the value of your air ticket
Option 3: Rebook land only reservation
Option 4: Cancel & keep the value of your air ticket
Option 5: Cancel all services
About Airline-Assessed Fees
Airlines are generally waiving change fees but not cancellation fees.
Keep the value of your air ticket. Your flight schedule will be cancelled and the value of your ticket will remain available to rebook per your specific airline’s policies. Typically, future travel must be on the originally booked carrier, travel must be completed within 12 months of the date that your original ticket was issued, and you will be responsible for fare difference if applicable. Some airlines have extended their usual rebooking terms until the end of 2020. Airline policies are changing rapidly and we urge you to check your airline’s website for current change fees and rebooking options.
Cancel your ticket. Your airfare, less airline cancellation fees (typically $300 per ticket), will be applied to your rebook credit or refund.
Custom Groups & Sea Cruises
Standard Terms & Conditions apply
*Rebooking Terms
Reserve new services within 18 months
Credit may be applied towards one or more new bookings
Credit may not be applied towards existing reservations
Unused credit has no cash value and is non-transferable to other travelers
If keeping the value of your air ticket, it is your responsibility to advise us when you are ready to book alternate flights.